Everything people actually ask us: booking, money, membership, treatments, and the fine print.
Appointments & booking
Can I schedule a dermatology appointment on the same day as a cosmetic service?+
Yes, but separate appointments are required. Please inform us when booking so we can accommodate your schedule.
What if I am running late for my appointment?+
Please call us as soon as possible. Arriving more than 15 minutes late may result in a shortened service or rescheduling, and a late fee may apply.
How can I contact someone at the location?+
You can call or text our Carrollton location at 770-838-9274, our Newnan location at 770-520-8562, or our Peachtree City location at 770-609-3376 during business hours.
What is your cancellation policy?+
Appointments must be canceled at least 24 hours in advance. Late cancellations will incur a $100 fee.
Are walk-ins accepted?+
We recommend scheduling an appointment, but walk-ins are welcome and accommodated based on availability.
What are your hours of operation?+
All three studios (Carrollton, Newnan, and Peachtree City) are open Monday–Friday, 7:00 AM–5:00 PM, plus select Saturdays in Carrollton.
Do you offer services during holidays?+
Our hours may vary during holidays. Please contact us to confirm availability during these times.
Do you offer virtual consultations?+
Yes, virtual consultations are available for certain services. Please contact us to arrange one.
How do I prepare for my appointment?+
Preparation instructions vary by service. We'll provide specific guidelines when you book your appointment.
Can I complete intake forms online?+
Yes, you can complete all necessary forms online before your appointment. Pre-registration documents arrive by email 48 hours before your visit.
Is there a dress code for appointments?+
No formal dress code, but we recommend comfortable clothing. Specific attire may be advised for certain treatments.
Can I request a specific provider?+
Yes, you may request a specific provider when scheduling, subject to availability.
Are consultations free?+
We offer complimentary consultations for select cosmetic services, including a complimentary Visia Skin Analysis, a $500 value. Contact us to schedule an appointment.
Membership · The Carroll Club
How does the membership program work?+
Our membership program offers exclusive discounts and priority scheduling, and members enjoy significant savings on services and products. Membership is $99 a month with a 12-month commitment. Your $99 a month is credited to your account for treatments and products, so it is not an extra fee.
What are the benefits of becoming a member?+
Members receive 15% off all products and services, Dysport® and Xeomin® as low as $9 per unit, dermal filler as low as $500 a syringe in a three-syringe package, a complimentary B12 shot each month, complimentary laser hair removal touch-ups while active, $99 SkinWave facials, priority booking, exclusive package pricing, and a complimentary Visia Skin Analysis ($500 value).
How do I sign up for the membership program?+
You can join online, sign up in person at any of our locations, or contact us via phone or email. Our staff will guide you through the process.
Can I cancel my membership?+
Memberships can be canceled after the initial 12-month commitment. Early cancellations incur a $350 fee and forfeit any remaining balance.
Do you offer packages for multiple services?+
Yes, we offer customizable packages at discounted rates. Please inquire for details or browse packages in our online booking portal.
Payments, financing, and policies
What forms of payment do you accept?+
We accept cash, checks, credit cards, CareCredit, Ally Lending, and Aspire Rewards.
Do you offer financing options?+
Yes, financing is available through CareCredit and Ally Lending to make treatments more affordable.
Can I use my FSA or HSA account for services?+
Some medical dermatology services may be eligible. Please consult your FSA/HSA provider for confirmation.
Do you offer gift certificates?+
Yes, gift certificates are available and make perfect gifts for loved ones.
What is your cancellation and refund policy?+
Cancellations within 24 hours incur a $100 fee. No refunds are provided for services or products. Early membership cancellations incur a $350 fee and forfeit any remaining balance. See our Refunds & Return Policy.
Do you offer refunds?+
No, we do not offer refunds on services or products. All sales are final.
What is your policy on gratuities?+
Gratuities are appreciated but not expected. They are at your discretion.
Do you have a privacy policy?+
Yes, our privacy policy is available on our website and ensures your personal information is protected.
Do you have a loyalty or referral program?+
Yes, we offer a referral program where both you and the person you refer receive discounts: give $100, get $100. Ask our staff for details.
Can I refer a friend?+
Yes, and both you and your friend will receive discounts on your next service through our referral program.
Providers & safety
What type of providers will I see?+
Depending on your service, you may see a dermatologist, nurse practitioner, or laser practitioner, all under the supervision of Dr. Wilson, a board-certified dermatologist.
Are your providers certified?+
Yes, all our providers are fully certified and experienced in their respective fields.
Do providers attend ongoing training?+
Yes, our team regularly participates in continuing education to stay updated on the latest advancements.
What safety measures are in place for laser treatments?+
Safety goggles are provided, and our certified practitioners follow strict protocols to ensure your safety.
What if I have a medical condition?+
Please inform us of any medical conditions during your consultation so we can tailor treatments safely.
Can I receive treatment if I'm pregnant or breastfeeding?+
Some treatments may not be suitable. Please consult with our providers to determine safe options.
Treatments & services
Do you offer services for men?+
Yes, all our services are available for men, and we offer treatments specifically tailored to men's skincare needs.
Do you offer services for teens?+
Yes, we provide treatments suitable for teenagers, including acne treatments and gentle facials.
Do you offer services for sensitive skin?+
Yes, we have a range of treatments and products suitable for sensitive skin, and our providers customize each service to ensure comfort and efficacy.
Do you offer services for special skin types?+
Yes, we customize treatments for all skin types, including sensitive, oily, dry, and combination skin.
Do you offer bridal packages?+
Yes, we offer special bridal packages that include a combination of treatments to help you look your best on your special day.
Do you offer services for special events?+
Yes, we can accommodate group bookings for events like weddings or spa parties. Contact us for more information.
Do you offer skincare products?+
Yes, we offer a range of professional skincare products recommended by our providers, including cleansers, moisturizers, and serums.
Can I purchase products without booking a service?+
Absolutely. You can purchase products at any location during business hours.
Do you offer educational resources?+
Yes, our website features blog articles and resources on various treatments and skincare tips.
Locations & accessibility
Where are your clinics located?+
Our clinics are located in Carrollton at 601 Dixie Street, Carrollton, GA 30117; Newnan at 354 Newnan Crossing Bypass Suite 205, Newnan, GA 30265; and Peachtree City at 112 Wilshire Village Dr, Peachtree City, GA 30269. See Locations.
Is there parking at your locations?+
Yes, ample free parking is available at all of our clinics.
Are your facilities wheelchair accessible?+
Yes, our clinics are fully accessible for individuals with disabilities.
What languages are spoken at your clinics?+
Our staff primarily speaks English. If you require assistance in another language, please let us know in advance.
Can I get a tour of the facility?+
Yes, we'd be happy to show you around. Please schedule a time with our staff.